{"id":2036,"date":"2020-05-04T10:31:07","date_gmt":"2020-05-04T08:31:07","guid":{"rendered":"https:\/\/med58.com\/faq\/"},"modified":"2023-05-30T19:30:52","modified_gmt":"2023-05-30T17:30:52","slug":"faq","status":"publish","type":"page","link":"https:\/\/med58.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p>[vc_row][vc_column]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"150\" data-normal_resolution=\"1024\" data-normal_size=\"90\" data-tablet_resolution=\"800\" data-tablet_size=\"0\" data-mobile_resolution=\"480\" data-mobile_size=\"0\" style=\"height: 150px;\"><\/div>[\/vc_column][\/vc_row][vc_row dfd_enable_overlay=&#8221;&#8221; dfd_row_config=&#8221;full_width_content&#8221; dfd_row_responsive_enable=&#8221;dfd-row-responsive-enable&#8221; responsive_styles=&#8221;padding_left_desktop:20|padding_right_desktop:20|padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20&#8243;][vc_column width=&#8221;1\/2&#8243; dfd_column_responsive_enable=&#8221;dfd-column-responsive-enable&#8221; col_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221; col_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221; responsive_styles=&#8221;padding_left_mobile:0|padding_right_mobile:0&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1652434003834{background-color: #c8efe1 !important;}&#8221; col_inner_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221; col_inner_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221;]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"80\" data-normal_resolution=\"1024\" data-normal_size=\"70\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 80px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-center style_01 dfd-heading-6ac58cec71512 dfd-disable-resposive-headings\" id=\"dfd-heading-6ac58cec71512\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"font-size: 40px; line-height: 45px; \">PATIENT PLATFORM<\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6ac58cec71512.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}@media (max-width: 799px){.dfd-heading-6ac58cec71512 .dfd-title{font-size: 30px !important;line-height: 35px !important;}}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"80\" data-normal_resolution=\"1024\" data-normal_size=\"70\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 80px;\"><\/div>[\/vc_column_inner][\/vc_row_inner]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"40\" data-normal_resolution=\"1024\" data-normal_size=\"40\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 40px;\"><\/div>[vc_row_inner dfd_row_responsive_enable=&#8221;dfd-row-responsive-enable&#8221; css=&#8221;.vc_custom_1652450044347{padding-right: 90px !important;padding-left: 90px !important;}&#8221; responsive_styles=&#8221;padding_left_desktop:40|padding_right_desktop:40|padding_left_tablet:40|padding_right_tablet:40|padding_left_mobile:30|padding_right_mobile:30&#8243;][vc_column_inner]<div id=\"idinfobox6ac58cec718e9\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec718e9\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">What does &#039;In progress&#039; &amp; &#039;Concluded&#039; mean on the Clinical Plan page?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">They represent the status of the Clinical Plans sent by your doctors. Respectively In progress are the Clinical Plans currently active, Concluded are the Clinical Plans completed or interrupted.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec71af7\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec71af7\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">There are &#039;Blue&#039; and &#039;Green&#039; notifications in the Clinical Plan, what do they indicate?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">They represent the Follow-up number you have to answer and the Reminder you have to view.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec71d13\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec71d13\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">What does the \u2018Urgent\u2019 status mean in the Clinical Plan page?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">The \u2018Urgent\u2019 status indicates that more than 24h have passed since you received the Follow-up and haven\u2019t answered yet.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec71eda\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec71eda\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">Can I respond to a Follow-up to which I have already responded?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">No! Once you respond to a follow-up you will have to wait for the next one that follows.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec720ce\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec720ce\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">What is the graph in the Follow-up of the Clinical Plan that the doctor sent me?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">The graph represents the answers that you gave over time to that specific follow-up.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec7226e\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec7226e\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">When will the clinical documents be available on the App?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">You will receive an e-mail and a notification on the device informing you that the medical reports or documents have been uploaded by your doctor.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec72405\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec72405\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">Where can I view the clinical documents sent\/uploaded by my doctor?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">You will receive an e-mail and a notification on the device informing you that the medical reports or documents have been uploaded by your doctor.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec724c2\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec724c2\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">Can I upload a clinical document to have it seen by my doctor?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">At the bottom of the screen, press Clinical Data \u2192 the clinical documents sent by the doctor will be in the corresponding specialist area.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec72575\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec72575\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">What do I find in the Cluster page?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">In the Cluster page you will find the medical terms and related details that your doctors have associated with your medical history.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec72737\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec72737\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">I want to remove a doctor from my Doctors Team, what do I do?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">In the Cluster page you will find the medical terms and related details that your doctors have associated with your medical history.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec728fa\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec728fa\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">How can I change my password?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">At the top right, press the &#8220;Profile&#8221; icon \u2192 My doctors \u2192 For Android: Hold down and press Delete or for iOS: slide your finger from right to left. Note: in the new password you choose, it is MANDATORY to insert a capital letter, at least 1 (one) number and it MUST be at least 8 characters long.<\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"90\" data-normal_resolution=\"1024\" data-normal_size=\"90\" data-tablet_resolution=\"800\" data-tablet_size=\"90\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 90px;\"><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; col_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221; col_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1652434066170{background-color: #cfdff4 !important;}&#8221; col_inner_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221; col_inner_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221;]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"80\" data-normal_resolution=\"1024\" data-normal_size=\"70\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 80px;\"><\/div><div class=\"dfd-heading-shortcode\"><div class=\"dfd-heading-module-wrap  text-center style_01 dfd-heading-6ac58cec72b0c dfd-disable-resposive-headings\" id=\"dfd-heading-6ac58cec72b0c\" ><div class=\"inline-block\"><div class=\"dfd-heading-module\"><h2 class=\"widget-title dfd-title \" style=\"font-size: 40px; line-height: 45px; \">DOCTOR&#8217;S PLATFORM<\/h2><\/div><\/div><\/div><script type=\"text\/javascript\">\n\t\t\t\t\t\t\t\t\t(function($) {\n\t\t\t\t\t\t\t\t\t\t$(\"head\").append(\"<style>.dfd-heading-6ac58cec72b0c.dfd-heading-module-wrap .dfd-heading-module .dfd-heading-delimiter {margin-top:10px;margin-bottom:10px;}@media (max-width: 799px){.dfd-heading-6ac58cec72b0c .dfd-title{font-size: 30px !important;line-height: 35px !important;}}<\/style>\");\n\t\t\t\t\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t\t\t<\/script><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"80\" data-normal_resolution=\"1024\" data-normal_size=\"70\" data-tablet_resolution=\"800\" data-tablet_size=\"60\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 80px;\"><\/div>[\/vc_column_inner][\/vc_row_inner]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"40\" data-normal_resolution=\"1024\" data-normal_size=\"40\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"30\" style=\"height: 40px;\"><\/div>[vc_row_inner dfd_row_responsive_enable=&#8221;dfd-row-responsive-enable&#8221; css=&#8221;.vc_custom_1652450073023{padding-right: 90px !important;padding-left: 90px !important;}&#8221; responsive_styles=&#8221;padding_left_desktop:40|padding_right_desktop:40|padding_left_tablet:40|padding_right_tablet:40|padding_left_mobile:30|padding_right_mobile:30&#8243;][vc_column_inner]<div id=\"idinfobox6ac58cec72ed6\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec72ed6\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">I can&#039;t find a patient on my patient list, why?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">For one of the following reasons:<br \/>\n&#8211; Make sure that the filters previously applied do not exclude the patient being searched. Example: applying the filter \u2192 SEX \u2018FEMALE\u2019 makes all \u2018MALE\u2019 patients invisible.<br \/>\n&#8211; You haven&#8217;t added the patient yet.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec730ae\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec730ae\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">How do I add a patient?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">From the Patient List click on &#8216;Add patien&#8217; and follow one of the following procedures:<br \/>\n&#8211; Registered patient: if a patient you want to add is already present on the Med58 platform you can search for it through its e-mail or by entering the name, surname and date of birth.<br \/>\n&#8211; Patient not registered: if a patient is not present on the platform of Replycare you can invite them to sign in by filling in the fields in the form and clicking \u2018Add\u2019.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec7325e\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec7325e\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">I am looking for a patient from the Home Page in the search bar but nothing happens, why?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">The search bar in the Home allows you to search for your patients you have added, by Name, Surname and e-mail address.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec73434\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec73434\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">How can I upload a patient report or clinical document?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">To upload a report, select the profile of the patient, click on the &#8220;Upload&#8221; button at the top right of the patient profile and fill in all the fields as indicated.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec735dc\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec735dc\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">After uploading a clinical document, it cannot be consulted when I subsequently open it, why?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">Make sure that the clinical document format is: .jpg, .jpeg, .pdf, .avi, .mp4 or .wmv.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec737a5\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec737a5\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">How do I modify the cluster? What does duplicate mean?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">&#8211; Go to the patient\u2019s profile and select \u2018Modify Cluster\u2019 \u2192 select the box on the left side of the screen the medical term you want to change. Example: Smoke \u2192 Smoke details \u2192 Change in Date \u2192 Update cluster.<br \/>\nN.B. You cannot change the terms and their details if they have been entered by other Doctors.<br \/>\n&#8211; The &#8220;Duplicate&#8221; function allows you to duplicate a medical term and add new details. Example: Muscle cramps on 01-01-2020, Muscle cramps on 06-06-2030.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec73949\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec73949\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">There are terms in my patient&#039;s Cluster that I have not entered.<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">The Cluster shows medical terms and related details entered by you or other doctors of the same patient. To view the medical terms you PERSONALLY entered, click on the filter at the top edge of the Cluster box.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec73b06\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec73b06\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">I accidentally selected a medical term in the patient Cluster, how can I delete it?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">In the Patient Cluster modify page, click the trash can next to the medical term in order to delete it.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec73cb8\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec73cb8\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">How do I submit a Clinical Plan?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">Select a patient from your Patient List and click the botton \u2018Create Clinical Plan\u2019 or select a patient\u2019s profile and click \u2018Clinical Plan\u2019 \u2192 Select a medical term from the patient&#8217;s cluster and choose the follow-up and \/ or Reminder and\/or associated packages to be sent. Repeat this procedure for other medical terms you want to monitor \u2192 Click submit and select the duration of the monitoring.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec73e6f\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec73e6f\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">What does \u201850% adherence\u2019 in my patient&#039;s Clinical Plan section mean?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">It represents the percentage of responses by the patient to the Follow-up sent by the doctor in a specific Clinical Plan.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec74028\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec74028\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">I have sent a Clinical Plan to a patient but have not received any answers, why?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">The patient did not respond to the Follow-ups you sent. As soon as he\/she responds, you will receive a notification with the result that you can view on his profile.<\/div><\/div><\/div><\/div><div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"35\" data-normal_resolution=\"1024\" data-normal_size=\"35\" data-tablet_resolution=\"800\" data-tablet_size=\"35\" data-mobile_resolution=\"480\" data-mobile_size=\"35\" style=\"height: 35px;\"><\/div><div id=\"idinfobox6ac58cec741c5\" class=\"dfd-info-box clearfix style-01 layout-04 faq idinfobox6ac58cec741c5\" ><div class=\"dfd-animate-container\"><div class=\"content-wrap ovh\"><div class=\"info-box-subtitle subtitle\" style=\"font-size: 25px; line-height: 30px; \">How can I change my password?<\/div><div class=\"wrap-delimiter\"><div class=\"delimiter\" ><\/div><\/div><div class=\"description\" style=\"\">Click on your name and surname in the top right \u2192 Settings \u2192 Account \uf0e0 Change password \u2192 enter the new password you want to use \u2192 Save.<\/div><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner]<div class=\"dfd-spacer-module\"  data-units=\"px\" data-wide_resolution=\"1280\" data-wide_size=\"90\" data-normal_resolution=\"1024\" data-normal_size=\"90\" data-tablet_resolution=\"800\" data-tablet_size=\"90\" data-mobile_resolution=\"480\" data-mobile_size=\"50\" style=\"height: 90px;\"><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row dfd_enable_overlay=&#8221;&#8221; dfd_row_config=&#8221;full_width_content&#8221; dfd_row_responsive_enable=&#8221;dfd-row-responsive-enable&#8221; responsive_styles=&#8221;padding_left_desktop:20|padding_right_desktop:20|padding_left_tablet:20|padding_right_tablet:20|padding_left_mobile:20|padding_right_mobile:20&#8243;][vc_column width=&#8221;1\/2&#8243; dfd_column_responsive_enable=&#8221;dfd-column-responsive-enable&#8221; col_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221; col_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C0.35)&#8221; responsive_styles=&#8221;padding_left_mobile:0|padding_right_mobile:0&#8243;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1652434003834{background-color: #c8efe1 !important;}&#8221; col_inner_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221; col_inner_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner dfd_row_responsive_enable=&#8221;dfd-row-responsive-enable&#8221; css=&#8221;.vc_custom_1652450044347{padding-right: 90px !important;padding-left: 90px !important;}&#8221; responsive_styles=&#8221;padding_left_desktop:40|padding_right_desktop:40|padding_left_tablet:40|padding_right_tablet:40|padding_left_mobile:30|padding_right_mobile:30&#8243;][vc_column_inner][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; col_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221; col_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221;][vc_row_inner][vc_column_inner css=&#8221;.vc_custom_1652434066170{background-color: #cfdff4 !important;}&#8221; col_inner_shadow=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221; col_inner_shadow_hover=&#8221;box_shadow_enable:disable|shadow_horizontal:0|shadow_vertical:15|shadow_blur:50|shadow_spread:0|box_shadow_color:rgba(0%2C0%2C0%2C.35)&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-custom.php","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Med58<\/title>\n<meta name=\"description\" content=\"Would you like to know more? 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